At Carroantiguo, we specialize in vintage, classic, and refurbished car parts. Due to the unique nature of these products, returns and refunds are handled under specific conditions. Please read this policy carefully before placing an order.
You may be eligible for a refund or replacement in the following situations:
If the item you receive is materially different from the product description or images (for example, an incorrect part or incorrect specifications), please contact us.
Our first priority is to provide a replacement, if available
If the item is unique or no longer in stock, we may offer:
A store credit for future purchases, or
A refund for the product price only
Shipping costs are non-refundable.
If your order has not been delivered within the estimated delivery timeframe:
Please contact us so we can investigate with the courier
If the shipment is officially declared lost, we will:
Re-ship the item if available, or
Offer a refund of the product cost or a store credit
Shipping fees are non-refundable.
Refunds will not be issued in the following cases:
If you no longer want the item after purchase
If you ordered the wrong item by mistake
Please ensure compatibility before ordering.
If the item:
Matches the description and images
Functions as intended
Refunds will not be issued based on unmet expectations.
If the part does not fit your vehicle, we are unable to issue a refund.
Compatibility and fitment verification are the buyer’s responsibility.
If the product functions correctly but cannot be used due to installation or technical expertise limitations, refunds will not be provided.
Please inspect your order immediately upon delivery.
Any damage must be reported within 24 hours of delivery
Claims reported after this period may not be accepted
You may also be required to contact the courier if damage occurred during transit
We handle customs clearance from our shipping origin country.
Customers are responsible for:
Import duties
Taxes
Customs clearance fees imposed by their country
These charges are not included in product or shipping prices.
If an item is returned to us due to customs refusal:
The customer will be responsible for re-shipping costs
No refund will be issued for shipping charges
Vintage and classic car parts may show signs of wear, aging, or refurbishment
Such characteristics are clearly mentioned in product descriptions
Normal wear consistent with vintage parts is not considered a defect
All products are sold “as-is”, without warranties, unless explicitly stated otherwise.
To request a return or refund:
Contact Us:
Please provide:
Order number
Description of the issue
Supporting photos (if applicable)
Approval & Instructions
If your request is approved, we will provide return instructions.
Return Condition
Returned items must be in their original condition and packaging.
We strive to be transparent and fair while preserving the integrity of vintage automotive parts.
If you have questions before placing an order, we strongly encourage you to contact us for clarification.
For return or refund inquiries, please contact us:
